?? ?? ?????? ???????? 55.07?(100???)?? ???(54.8?)??? ?? ????? ??? ?? ?? ?? ??? ??? ?? ??? ????. ??? ??? ?? ? ??? ??? ????? ???? ‘???’??? ??? ???.

??????(?? ???·鄭夢九)? ????? 17? ?? ??? ??? ?????????? ‘2001 ??????? ?????’ ???? ? ???? ???.

?? ????? ??? ????? ??? ???? ??? ??????(??), LG???(??????), ????(??), ?????(???), LG??(???), ??????(????), ????(????), ??????(???), ???(???????), ????(????), ????(??), ?????(???), ????(??), ???????(?????), ??????(????), ??????(??), ???(????), ???(PC??), ????(?????), ?????(??????), 011(????), ????(????)? ?? ??? ??? ???.

???? ?? ? ??? ??? ?? ??? ???????? ??C&CI? ?? ??? ? ?? ?? 22? ????? 94? ??? ?? 1?6004?? ???? ????? ????.

????? △??? ???? △??? ?? △???? △??? ??? △???? △??? △??? ??? △??? ?? ? 8? ?????.

???? ? ??????? 80.46??? ?? ?? ??? ??? ???????? ???(60.29?) ?????(60.19?) ?? ??? ?? ??? ???.

??????? ??? ??? ???? ?? ???? ‘??? ??’? 62.63??? ??? ?? ????. ?? ??? ???? ?? ??? ???? ??? ‘??? ??’? 35.76??? ?? ?? ??? ???. ??? ?? ???? ??? ???? ‘????’? ???? ???? ?????? ???? ??? ‘??? ???’? ?? 51.56?? 52.61?? ?? ??? ??? ???? ????.

??? ?????? ?????? ???? ???? ??? ?? ??? ? ?? ??????? ??? ??? KS-SQI??? ?? ????? ????? ??? ???? ???? ??????.

KS-SQI? ??? ??? ???? ??? ??? “???? ??????(CRM)? ??? ??? ??? ??? ?? ???? ??? ????? ??? ??? ?? ????? ??? ??? ?? ??? ??”? “?????? ??? ?? ????? ??????? ???? ????? ?? ??? ??”?? ???.

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